F.A.Q
F.A.Q
Welcome to the Mysluxury Frequently Asked Questions.
Here you’ll find quick answers to the most common questions about our orders, shipping, and products.
If you can’t find what you’re looking for, our team is always here to help at info@mysluxury.com.
Orders
Do I receive a tracking number?
Yes. Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number.
You can use this to follow your order in real time until it arrives at your doorstep.
How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
Delivery times vary by location, but most customers within the European Union receive their order within 3–7 business days after dispatch.
Can I make changes to my order after purchase?
Once an order has been placed, we immediately begin processing to ensure quick delivery.
If you need to make a change, please contact info@mysluxury.com as soon as possible — we’ll do our best to assist before your order is shipped.
Shipping
What are the shipping costs?
Shipping costs are automatically calculated and displayed during checkout based on your location.
We strive to offer fast and reliable delivery options at the best possible rates.
Do you ship internationally?
Currently, Mysluxury ships to all countries within the European Union, excluding Malta.
We are working to expand our delivery network soon.
Returns & Refunds
What is your return policy?
We want you to love your Mysluxury purchase.
If you are not fully satisfied, you can request a return within 14 days of receiving your order.
Items must be unused and in their original packaging.
For detailed return instructions, please visit our Returns & Refund Policy.
Products & Materials
What materials does Mysluxury use?
Each Mysluxury piece is crafted using high-quality, durable materials designed for elegance and longevity.
Our accessories combine premium metals, leather, and sustainable components to ensure lasting style and comfort.
Need Assistance?
Still have questions?
Our dedicated support team is here to help.
Contact us at info@mysluxury.com — we’ll respond within 24 hours.
